Frequently Asked Questions

  1. How do I search for products?

    Click on the category name on the top or left of the homepage to view the products we have within those categories. You can also use the search bar located at the top of our homepage to find your preferred products.

  2. How do I place an order on your website?

    Once you have found your preferred product, just follow the steps below: 

    - Select a preferred colour/size and then click on ‘buy now’, to add this product into your cart.
    - Click on the ‘proceed to checkout’ tab to complete your order process 
    - At checkout, you will need to fill in your personal details and shipping address if you are a new customer.
    - Click on your preferred payment option before clicking the ‘Place order’ button

    If you encounter any problems while placing your order, do not hesitate to contact us on 
    0306-4444307 or email us at or contact us on Facebook

  3. How do i register?

    Kindly click on the "Sign up" tab located at the top right end of our homepage.
    A screen pops up will ask you to login if you are an existing customer or to continue if you are a new customer.

    You will be required to fill in some personal information. After updating the required fields, click on the 'Sign up' tab to create your account.

  4. Do you sell used or re-furbished products?

    All the products on our website are brand new. We assure you authenticity and originality.

  5. What if I can't find a particular product on

    If we do not currently have your particular item, please inform us as we are always looking to broaden our product selection and keep our customers satisfied. However, we have a variety of other products that are similar to what you want.

  6. How will I recieve my refund?

    After an item is retrieved, we refund the full cost of eligible purchases by issuing a cheque or a reusable voucher for the full amount of the order item returned provided it meets our return requierments.

  7. I have not received my refund yet. What do I do?

    You will receive an email once your refund has been processed. Refunds to bank accounts are posted the same day. However, for some banks, there may be delay of 1-2 business days. If you have not received an email regarding your returns after 3 days, please email us at

  1. Can you deliver outside Lahore?

    Yes, delivers products to customers anywhere in Pakistan. We have a partnership with Leopard and AIG for deliveries outside our cash on delivery (COD) locations

  2. Can you deliver outside Pakistan?

    Currently, Shopbox does not deliver outside Pakistan. 

  3. Do you have an office address?

    Yes we do. Our office is located in Lahore. However, since we are an online store, we do not have physical showrooms. Once we receive your order, we will deliver it to your doorstep.

  4. Can I pick up my order instead of having it delivered? offers delivery services because of the goal of convenience. We do not encourage our customers to come to our office since products can be brought to their door steps.

  5. How do you charge for shipping?

    A charge is applied based on your order weight and your shipping address.

  6. What if I'm not home at the time of delivery?

    Our dispatch personel would call you before making the delivery. If you are unavailable to receive your item, a re-delivery will be scheduled within 3 days. Please note that your order will be cancelled after 2 re-delivery attempts.

  7. When will I get my product after I place an order (delivery period)?

    Our standard delivery timeline is 24 -48 Hrs for Lahore only. For other cities delivery may take between 4 - 5 working days. As soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way. You will also be contacted by our dispatch personnel on the day of delivery.

  8. Can my parcel be delivered to my office address?

    Yes. Your parcel can be delivered to any address convenient for you. To make this possible, you must enter your preferred address as your ‘shipping address’ before you checkout.

  9. My items haven't arrived. What can I do?

    If you haven’t received your items after the 5th day, kindly contact us on 03067-4444307 or send an email to (quoting your order number). If you are located outside our COD regions , we urge you to track the progress of your order using your tracking number. on:

  10. Which locations are eligible for Cash on Delivery (COD)?

    We accept Cash on Delivery in all cities across Pakistan. If you prefer to pay in cash, please make sure you have the exact amount as our delivery riders do not carry petty cash.

  11. How can I track my order?

    We will send you an email when your order is shipped. You can also send an email to to enable us to provide you with adequate updates on the status of your order. If you are located outside our COD regions, we will send a tracking code to enable you confirm the status of your order from our logistics partners:

  12. Will I receive all my orders in a single package?

    We endeavour to send out products readily available as most of our customers appreciate prompt deliveries. If your orders do not come in a single package, be assured that the remaining item(s) will also be delivered to you within the delivery timeline.

  1. How do I make the payment? has two payment options to choose from: Pay Cash on Delivery or prepay via local payment solutions like, TIMEPAY, EASY PAISA or through BANK TRANSFER. When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.

  2. Do you offer installments? works hard to fulfil all online shopping needs but unfortunately, we don’t have the facilities to accommodate installment payments.

  3. Are your prices negotiable?

    Our prices are already as competitive as possible. The prices are not negotiable.

  1. What is your return policy?

    We currently have a returns policy of 7 days from the date of delivery and this applies to all general merchandise products. If you are dissatisfied with any product you receive, you can request for a replacement as long as it meets our conditions.

  2. I have recieved a faulty item

    We want all our customers to receive top quality goods. If you think there is a fault with an item you have received, you can return it back to us to assess. If any product is unsatisfactory- due to defective workmanship or materials, we will replace or refund you the purchase price if it meets our timeline requirements. Products that pass quality check, and are deemed satisfactory will be returned to you for your use.

  3. I have received my order but the wrong item was delivered to me

    Please call or send us an email to schedule a retrieval of the item. For the item to be returned, it must be in an ‘as new’ state with all the seals, manuals, wires box and tags intact. 

    We will work on retrieving this product and processing a replacement once this claim is validated, as long as it is within our 7 days returns policy.

  4. I was charged a shipping charge. Will it be refunded when I return my product?

    Yes. We offer full refunds for returned defective products only.

  5. How will I recieve my refund?

    After an item is retrieved, we refund the full cost of eligible purchases by issuing a cheque or a reusable voucher for the full amount of the order item returned provided it meets our return policy requirements.

  6. How long will the refund process take?

    After your item is retrieved and assessed, your refund will be processed within 1-2 days.