What is your return policy?
We currently have a returns policy of 7 days from the date of delivery and this applies to all general merchandise products. If you are dissatisfied with any product you receive, you can request for a replacement as long as it meets the following conditions;
I have recieved a faulty item
We want all our customers to receive top quality goods. If you think there is a fault with an item you have received, you can return it back to us to assess. If any product is unsatisfactory- due to defective workmanship or materials, we will replace or refund you the purchase price if it meets our timeline requirements. Products that pass quality check, and are deemed satisfactory will be returned to you for your use.
I have received my order but the wrong item was delivered to me
Please call or send us an email to schedule a retrieval of the item. For the item to be returned, it must be in an ‘as new’ state with all the seals, manuals, wires box and tags intact.
We will work on retrieving this product and processing a replacement once this claim is validated, as long as it is within our 7 days returns policy.
I was charged a shipping charge. Will it be refunded when I return my product?
We offer full refunds for returned defective products only.
How will I recieve my refund?